Handle Accounts Receivable by processing credit cards, cash, and checks reconciling daily cash to the bank account.
Oversee and manage all accounting functions including payroll, invoicing, and accounts payable.
Develop and maintain rapport with competitive properties, City Convention and Visitors Bureau, Chamber of Commerce, lead sources, clients, etc.
Analyze Profit & Loss and General Ledger statements.
Responsible for monthly inventories, ordering, and receiving goods.
Develop, administer and control the property revenue and expense budgets.
Held guest services manager position where I was responsible for confidentially of all guest calls, guest relations including active listening and taking care of guests issues with efficiency.
Re-trained all employees to current brand standards and received a 90.3% on a Brand Standards Inspection within 1 month of taking over the property.
Held Director of Sales position which included cold calling, mining for new leads, and reconnecting with old business.
Hands-on leader for all Front Office duties as well as being Head of Housekeeping and laundry to help cut down total salaries cost of the hotel as required by current P&L.
Utilized strict organization and hiring of multiple hotel staff for all departments including maintenance, housekeeping, and front desk managers.
Inspection of rooms daily according to quality standards for cleanliness and proper preventative maintenance.
Ensure guest satisfaction with the resolution of complaints or problems and proper delivery of guest’s special requests.
Oversee tracking of leads and results by continuously following up with DOS to ensure leads are actively managed and followed upon.
Ensure proper selection, training, counseling, and motivation of all team members.
Represent the hotel in the marketplace, develop and maintain relationships with key accounts.
Increased occupancy by 13% for the past 3 years, increasing revenue by 10% in the same time frame.
Oversee the general maintenance of the hotel including scheduled repairs.
Conducted daily competition analysis to ensure my property was positioned correctly within my market.
Conducted weekly staff meetings with all departments to ensure proper communication to staff.
Set an annual operational budget, room revenue budget as well as sales and marketing budgets.
Oversee all aspects of day-to-day operations of the hotel including sales and marketing, guest relations as well as employee relations.
Won the award for “Hospitality Excellence in Small to Medium-sized Business” Journal of Commerce and Industry Awarded by Department of Tourism, Government of Ontario.
Organized and developed a team of 26 employees to achieve hospitality objectives, reducing turnover to 20%.
In charge of maximizing operations and guest satisfaction by monitoring the performance of the hotel through analysis of guest satisfaction metrics and systems increasing the guest score (net promoter) to 2.2 points during this time I was responsible for the elevated guest occupancy of 11% CY.
Responsible for 122 rooms and day-to-day staff management, purchasing, contract negotiations with vendors, forecasting and yearly business plan, P&L, and budget.
Provided leadership, strategic planning, and administration in all aspects of hotel operations.
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